The Warehouse Manager is responsible for planning, directing, and managing warehouse operations, including receiving, storage, inventory control, order fulfillment, shipping, and transportation coordination. This position ensures safe, efficient, and accurate operations while meeting customer requirements, controlling operating costs, and developing a productive warehouse team.

·       Manage daily warehouse operations, including receiving, unloading, storage, picking, packing, labeling, loading, and shipping.

·       Develop operational plans and establish priorities to meet customer requirements, shipment deadlines, and business objectives.

·       Lead warehouse supervisors, team leads, and warehouse personnel, ensuring clear responsibilities and accountability.

·       Plan staffing levels, work schedules, and assignments based on workload, customer demand, and operational needs.

·       Coordinate employee selection, onboarding, training, performance evaluations, and corrective actions in partnership with Human Resources.

·       Monitor labor utilization, overtime, supplies, and other operating expenses to support established budgets.

·       Establish and monitor key performance indicators, including inventory accuracy, order accuracy, productivity, on-time shipments, and safety performance.

·       Maintain accurate inventory records through cycle counts, physical inventories, and timely investigation of discrepancies.

·       Ensure company and customer inventory, equipment, property, and other assets are properly accounted for, protected, and secured.

·       Coordinate inbound and outbound transportation with carriers, customers, and internal departments to support timely and cost-effective deliveries.

·       Resolve receiving and shipping discrepancies, freight damage, shipment delays, and other operational issues.

·       Maintain accurate warehouse transactions and documentation using the applicable warehouse management or inventory system.

·       Develop, implement, and improve standard operating procedures to increase efficiency, accuracy, and service quality.

·       Promote a safe working environment through employee training, routine inspections, incident follow-up, and enforcement of company safety procedures.

·       Ensure material handling equipment is operated by trained and authorized personnel and that inspections and maintenance are completed.

·       Maintain warehouse organization, housekeeping, storage practices, and effective use of space.

·       Coordinate with customers, management, and internal departments to communicate operational status and resolve service concerns.

·       Support operational audits and ensure required records are accurate, complete, and available.

·       Oversee Foreign-Trade Zone (FTZ) activities, when applicable, in coordination with designated compliance personnel.

·       Identify capacity, staffing, equipment, and process improvements needed to support new projects and business growth.

·       Perform other related duties as assigned.

·       High school diploma or GED required; associate or bachelor's degree in logistics, supply chain management, business administration, or a related field preferred.

·       Minimum five years of warehouse or distribution experience, including at least two years in a supervisory or management role.

·       Experience overseeing receiving, shipping, inventory control, and warehouse personnel.

·       Strong leadership, planning, problem-solving, and communication skills.

·       Ability to manage competing priorities and adjust resources to changing workloads.

·       Experience using warehouse management systems, inventory software, and Microsoft Office.

·       Ability to review operational reports, monitor performance indicators, and implement corrective actions.

·       Knowledge of warehouse safety practices and material handling procedures.

·       Strong customer service skills and ability to work effectively with customers, carriers, and internal departments.

·       FTZ experience preferred, if applicable to the operation.

 

Work is performed in both office and warehouse environments. The position requires regular walking and standing throughout the facility and may involve exposure to varying temperatures, noise, and moving material handling equipment. Schedule flexibility may be required to support operational needs.